At Suveglow, we strive to get your skincare essentials to you as quickly and safely as possible. Please read our shipping policy below.
Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an email confirmation once your order has been placed, and a shipping notification with tracking details once dispatched.
Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your order through our courier partner's website.
Delivery Attempts
Our courier will make up to 2 delivery attempts. If delivery is unsuccessful after 2 attempts, the package will be returned to us. Please ensure your delivery address and contact number are correct at checkout.
Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date at hello@suveglow.com with your order number and photos (if applicable). We will investigate and resolve the issue promptly.
Important Notes
- We currently ship within Pakistan only. International shipping coming soon!
- Shipping times may be affected during peak seasons, public holidays, or unforeseen circumstances.
- Suveglow is not responsible for delays caused by courier services or incorrect addresses provided at checkout.
Contact Us
For any shipping-related queries, reach us at hello@suveglow.com or call us at +92 318 0603699 during business hours (Mon–Sat, 10 AM–6 PM PKT).