Orders & Shipping
How long does delivery take?
Standard delivery within Pakistan takes 3–5 business days. Express shipping options are available at checkout.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over PKR 5,000.
Can I track my order?
Absolutely. Once your order is dispatched, you'll receive a tracking number via email or SMS.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery for unopened, unused products in their original packaging. Please contact us at support@suveglow.com to initiate a return.
What if I received a damaged or wrong product?
We're so sorry! Please reach out to us within 48 hours of receiving your order with a photo, and we'll make it right immediately.
Products & Skincare
Are your products suitable for sensitive skin?
Yes, all Suveglow products are formulated to be gentle and suitable for sensitive skin. However, we always recommend doing a patch test before full application.
Are your products cruelty-free?
Yes! Suveglow is proudly cruelty-free. We never test on animals.
How do I build a skincare routine with Suveglow products?
A simple routine: Cleanse → Tone → Serum → Eye Cream → Moisturize → SPF (morning only). Use the Charcoal Mask and Sugar Scrub 2–3 times per week, and the Face Oil as your final evening step.
Payments
What payment methods do you accept?
We accept all major credit/debit cards, bank transfers, and cash on delivery (COD) within Pakistan.
Is it safe to pay online on your store?
Yes, our store uses SSL encryption and secure payment gateways to keep your information safe.
Contact Us
How can I get in touch?
You can reach us at support@suveglow.com or via our social media channels. We typically respond within 24 hours.